Is PURA insured?
We are! And each one of our team members are background checked and provide reference checks before joining the team.
Terms of Service
These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them carefully.
Cleaning Hours: We are available for cleaning Monday-Friday between 8:30AM-5:30PM, with our last clean of the day scheduled no later than 2:00 PM.
Payment: Payment is due the day after the service or invoice date. Before your initial clean, you will be required to place a card on file using our secure online payment system. Any payment left unpaid past the day of service will be charged a $5 per day late fee. We currently accept debit/credit cards or checks.
Tips: Tips are not mandatory, but highly appreciated by your team. You can leave a tip when paying the invoice, or leave a tip via cash with your cleaning team. Pura guarantees that all tips will be given to the cleaning team and divided evenly.
Holidays: We observe New Year's Day, Presidents' Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. If your scheduled day falls on a holiday, we will work with you to reschedule.
Cancellations: Any cancellations made within 24 hours of the scheduled cleaning time will result in a cancelation fee that is 50% of your cleaning service fee. If you need to cancel, please email us at hello@purahomecleaning or text 813-945-9847. All cancellation fees will be charged on the day of the canceled cleaning service. Inclement weather: If schools are closing in Florida for hurricanes or other severe weather, we will most likely reschedule your visit. In this case, we will notify you immediately to discuss a reschedule date that fits your schedule.
Access to your home: We need access information to be current (garage code, gate code, alarm code, etc.) or have a key accessible if you are not physically home. If we arrive and we cannot access the inside of your home, we will attempt to contact you. If we cannot get a hold of you after 15 minutes, we will charge a same day cancellation fee that is equal to your regular service charge.
Arrival time: We will make every effort to arrive at your house in a timely manner but because of possible cancellations or prior cleans running longer than expected, we cannot guarantee a specific time. Circumstances beyond our control such as traffic, weather, or team illness may affect our arrival time. Your flexibility and understanding in these situations is greatly appreciated. We will always do our best to keep you informed of any delays we may be experiencing.
Rate Increases: We reserve the right to raise our rates at any time, but will not increase prices more than once a year. You will be notified of a price increase 15 days before the price changes.
Preparing for your cleaning visit: We require that you declutter/clear the area where you want a cleaning to take place. It is not necessary to wipe things down before we come of course. However, if your home is cluttered with trash, a stockpile of personal/clothing items, and/or pet feces (please see our Biohazard policy), please pick these items up to make sure that we have clear pathways to walk and work in. If the home is not cleared, our team will leave and come back at a day that works better for you.
If you have valuable or fragile heirlooms that can break, please move them to where they are safe from accidental breakage or damage.
Smoking: While we're on-site, we require that you refrain from smoking cigarettes or vape pens to reduce exposure that can cause health problems for our team.
Breakage and/or Damage: If an item becomes damaged or broken, please report it to the office immediately (within 48 hours). You can call or text us at 813-945-9847.
Pets: We love all animals. We believe that they need special care. If your pet is weary (or possibly aggressive) because of strangers or is sensitive to loud noises, we recommend they are in a safe place. We will love your pets like our own. However, we cannot clean up animal feces, urine, or vomit. We also do not clean out pet crates, cages, playpens, litter boxes, clean up puppy pads, or "scoop poop". We also do not feed pets.
Biohazard Policy: We will clean anything, with a few exceptions. We will not clean human or animal, blood, feces, vomit, or urine. We are not properly insured nor licensed to handle Biohazard conditions. Urine on or around the toilet will be the only exception as it will be sprayed with cleaner before contact. If we encounter a biohazard situation, we will leave it as is, and we will notify you in person or by text if you are not home.
Supplies & Equipment: Pura Home Cleaning provides all cleaning supplies and equipment. We have experience with only our cleaning supplies and equipment. We can use client supplies and/or equipment if requested. However, we will not assume responsibility for any damages that occur from using a preferred product or cleaning equipment provided by a client. If a client requests we use their cleaning equipment and it becomes damaged, we will also not assume responsibility, as we do not know the condition it was in previous to usage.
Theft: We do not tolerate theft by any of our staff members. We understand that it is hard to trust others in your home that you are not familiar with. We advise that you notify us immediately if you notice something is missing. We empty all the small trash cans in the home. We do not move things, stow away or hide items from their original place. We will investigate and work with you in any case if something in your home goes missing. We value you as a client and we truly appreciate you trusting us in your home.
Social Media Release/Quality Control: For advertising purposes, we reserve the right to take before and after pictures of our work in your home. We will NOT identify you by name nor picture any personal/valuable items in our photos. We also take photos to ensure quality control.
We appreciate you and look forward to serving you!
Payment: Payment is due the day after the service or invoice date. Before your initial clean, you will be required to place a card on file using our secure online payment system. Any payment left unpaid past the day of service will be charged a $5 per day late fee. We currently accept debit/credit cards or checks.
Tips: Tips are not mandatory, but highly appreciated by your team. You can leave a tip when paying the invoice, or leave a tip via cash with your cleaning team. Pura guarantees that all tips will be given to the cleaning team and divided evenly.
Holidays: We observe New Year's Day, Presidents' Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. If your scheduled day falls on a holiday, we will work with you to reschedule.
Cancellations: Any cancellations made within 24 hours of the scheduled cleaning time will result in a cancelation fee that is 50% of your cleaning service fee. If you need to cancel, please email us at hello@purahomecleaning or text 813-945-9847. All cancellation fees will be charged on the day of the canceled cleaning service. Inclement weather: If schools are closing in Florida for hurricanes or other severe weather, we will most likely reschedule your visit. In this case, we will notify you immediately to discuss a reschedule date that fits your schedule.
Access to your home: We need access information to be current (garage code, gate code, alarm code, etc.) or have a key accessible if you are not physically home. If we arrive and we cannot access the inside of your home, we will attempt to contact you. If we cannot get a hold of you after 15 minutes, we will charge a same day cancellation fee that is equal to your regular service charge.
Arrival time: We will make every effort to arrive at your house in a timely manner but because of possible cancellations or prior cleans running longer than expected, we cannot guarantee a specific time. Circumstances beyond our control such as traffic, weather, or team illness may affect our arrival time. Your flexibility and understanding in these situations is greatly appreciated. We will always do our best to keep you informed of any delays we may be experiencing.
Rate Increases: We reserve the right to raise our rates at any time, but will not increase prices more than once a year. You will be notified of a price increase 15 days before the price changes.
Preparing for your cleaning visit: We require that you declutter/clear the area where you want a cleaning to take place. It is not necessary to wipe things down before we come of course. However, if your home is cluttered with trash, a stockpile of personal/clothing items, and/or pet feces (please see our Biohazard policy), please pick these items up to make sure that we have clear pathways to walk and work in. If the home is not cleared, our team will leave and come back at a day that works better for you.
If you have valuable or fragile heirlooms that can break, please move them to where they are safe from accidental breakage or damage.
Smoking: While we're on-site, we require that you refrain from smoking cigarettes or vape pens to reduce exposure that can cause health problems for our team.
Breakage and/or Damage: If an item becomes damaged or broken, please report it to the office immediately (within 48 hours). You can call or text us at 813-945-9847.
Pets: We love all animals. We believe that they need special care. If your pet is weary (or possibly aggressive) because of strangers or is sensitive to loud noises, we recommend they are in a safe place. We will love your pets like our own. However, we cannot clean up animal feces, urine, or vomit. We also do not clean out pet crates, cages, playpens, litter boxes, clean up puppy pads, or "scoop poop". We also do not feed pets.
Biohazard Policy: We will clean anything, with a few exceptions. We will not clean human or animal, blood, feces, vomit, or urine. We are not properly insured nor licensed to handle Biohazard conditions. Urine on or around the toilet will be the only exception as it will be sprayed with cleaner before contact. If we encounter a biohazard situation, we will leave it as is, and we will notify you in person or by text if you are not home.
Supplies & Equipment: Pura Home Cleaning provides all cleaning supplies and equipment. We have experience with only our cleaning supplies and equipment. We can use client supplies and/or equipment if requested. However, we will not assume responsibility for any damages that occur from using a preferred product or cleaning equipment provided by a client. If a client requests we use their cleaning equipment and it becomes damaged, we will also not assume responsibility, as we do not know the condition it was in previous to usage.
Theft: We do not tolerate theft by any of our staff members. We understand that it is hard to trust others in your home that you are not familiar with. We advise that you notify us immediately if you notice something is missing. We empty all the small trash cans in the home. We do not move things, stow away or hide items from their original place. We will investigate and work with you in any case if something in your home goes missing. We value you as a client and we truly appreciate you trusting us in your home.
Social Media Release/Quality Control: For advertising purposes, we reserve the right to take before and after pictures of our work in your home. We will NOT identify you by name nor picture any personal/valuable items in our photos. We also take photos to ensure quality control.
We appreciate you and look forward to serving you!
Frequently Asked Questions
What do I need to prepare before my cleaning?
We ask that you declutter your home and put everything where it belongs to make sure our team can effectively clean your space.
Can I be home while cleaning is taking place?
Absolutely! Many of our clients work from home. We ask that if you have any important meetings that you need us to work around, let us know when we walk in so we can minimize interruptions.
Why does my first time cleaning cost more?
When first coming in, your cleaning team will do a deep clean of every single room, making it easier for us to provide our detailed clean in a timely manner moving forward. Expect your cleaning team to be there 1 hour longer the first time around.
How accurate is the pricing estimate?
Accurate! The only reason we’d change your quote is if, during the virtual introduction call, we discover you have more rooms than you previously mentioned.
Why do I have to schedule a virtual call before you come to clean my home?
Two reasons! First, as a member of your household support system, we want to make sure you feel comfortable with us before letting us into your home. And second, during our call we’ll go over processes, ensure we have the right number of rooms documented, and finalize your cleaning time. Without this call, we can’t move forward with the clean. Don't worry, it takes less than 20 minutes!